Terms of Service

2.1 Service Scope: We provide in-home healthcare services including but not limited to nursing care, personal support, medication management, and post-operative care.

2.2 Caregiver Qualifications: All caregivers are licensed, certified, and undergo comprehensive background checks as required by provincial regulations.

2.3 Service Limitations: Services do not include emergency medical care. Clients must contact emergency services (911) for life-threatening situations.

2.4 Care Plan: Services are provided according to a customized Care Plan developed in consultation with the Client and their healthcare providers.

3.1 Age Requirement: Clients must be at least 18 years old or have legal guardian consent.

3.2 Medical Assessment: All Clients must complete a medical assessment prior to service commencement.

3.3 Accurate Information: Clients must provide accurate and complete information about medical history, medications, and care needs.

3.4 Insurance Coverage: Clients are responsible for verifying insurance coverage and providing necessary documentation.

4.1 Fees: Service fees are outlined in the Care Plan agreement. All fees are in Canadian dollars.

4.2 Billing: We bill on a weekly basis. Payment is due within 15 days of invoice date.

4.3 Late Payments: Late payments may incur a 2% monthly interest charge.

4.4 Insurance Billing: We submit claims to insurance providers as a courtesy. Clients remain responsible for unpaid balances.

5.1 Service Cancellation: Clients may cancel services with 48 hours notice for non-emergency cancellations.

5.2 Emergency Cancellations: No charge for same-day cancellations due to medical emergencies.

5.3 Company Cancellation: We may terminate services with reasonable notice if safety concerns arise.

5.4 Refunds: Refunds for prepaid services are prorated based on services rendered.