Privacy Policy

1.1 Personal Health Information

• Medical history and conditions
• Medication lists and prescriptions
• Healthcare provider information
• Insurance and coverage details
• Care needs and preferences

1.2 Personal Identification Information

• Full name and contact details
• Date of birth and gender
• Address and location data
• Emergency contact information

2.1 Primary Purpose: To provide healthcare services and develop personalized care plans.

2.2 Coordination of Care: To communicate with your healthcare providers and family members (with consent).

2.3 Billing and Insurance: To process payments and submit insurance claims.

2.4 Quality Improvement: To enhance our services and caregiver training (anonymized data only).

2.5 Legal Compliance: To meet regulatory requirements and respond to legal requests.

3.1 With Your Consent: We only share information with third parties when you provide explicit consent.

3.2 Healthcare Providers: We may share information with doctors, hospitals, and other healthcare professionals involved in your care.

3.3 Insurance Companies: We share necessary information for billing and claims processing.

3.4 Legal Requirements: We may disclose information when required by law or to protect safety.

3.5 Service Providers: We use trusted partners for services like IT support, under strict confidentiality agreements.

4.1 Technical Safeguards: We use encryption, secure servers, and regular security updates.

4.2 Administrative Safeguards: Staff training, access controls, and privacy impact assessments.

4.3 Physical Safeguards: Secure facilities and controlled access to paper records.

4.4 Breach Notification: We will notify you and authorities of any data breaches as required by law.

5.1 Access: You have the right to access your personal health information.

5.2 Correction: You may request corrections to inaccurate information.

5.3 Withdrawal of Consent: You may withdraw consent for information sharing, subject to legal limitations.

5.4 Complaints: You may file a complaint with our Privacy Officer or regulatory bodies.

6.1 Retention Period: We retain health records for at least 10 years after last service, or as required by law.

6.2 Secure Destruction: Information is destroyed using secure methods when no longer needed.